Refund policy

MERRRTHUG® Return & Refund Policy

Eligibility

MERRRTHUG® accepts eligible voluntary returns and size exchanges exclusively for domestic orders shipped within the United States.

International orders are final sale and are not eligible for voluntary returns or exchanges, except where required by applicable law.

Returns & Size Exchanges

Eligible domestic customers may request a size exchange within 14 calendar days of delivery.

To qualify:

  • Merchandise must be unworn, unwashed, unused, and in its original condition.
  • Original tags and packaging must be included, where applicable.
  • Items must be free of stains, odors, pet hair, alterations, and damage.
  • Proof of purchase is required.

All exchanges are subject to available inventory.

If the requested replacement size is unavailable, MERRRTHUG® may offer store credit or another resolution at its discretion.

Return Shipping

Customers are responsible for return shipping costs associated with voluntary size exchanges.

Original shipping charges are nonrefundable unless otherwise required by law.

Returns must be approved before merchandise is shipped back.

Refunds

MERRRTHUG® generally does not offer refunds for:

  • Changes of mind
  • Incorrect size selection
  • Personal preferences
  • Normal wear and tear
  • Improper product care

Approved voluntary returns may qualify for an exchange or store credit.

This policy does not restrict refunds or other remedies required by applicable law.

Preorder Cancellations

Preorders reserve merchandise from limited production runs.

Cancellation requests must be submitted before fulfillment. Shipments are subject to approval.

Approved voluntary cancellations may incur a 15% cancellation fee, where permitted by law and disclosed before purchase.

If MERRRTHUG® cannot fulfill an order, customers will receive the cancellation and refund options required by law without a cancellation penalty.

Damaged, Defective, or Incorrect Merchandise

If an order arrives damaged, defective, or contains incorrect merchandise, customers should contact us within seven (7) calendar days of delivery whenever possible.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the merchandise and packaging

MERRRTHUG® will review the request and provide an appropriate resolution, including replacement, exchange, or refund where applicable.

Customers will not be responsible for return shipping when MERRRTHUG® requires the return of incorrect or defective merchandise.

Nonreturnable Items & Final Sale

The following items are considered final sale and are not eligible for voluntary returns, exchanges, or refunds:

  • Exclusive, limited-edition, or limited-release merchandise
  • Personalized or custom-made products
  • Items explicitly marked “Final Sale”
  • Worn, washed, used, or altered merchandise
  • Products damaged through improper use or care
  • International orders

All sales of exclusive and limited-edition merchandise are final, regardless of inventory availability or sizing concerns.

Final-sale restrictions do not apply to merchandise that arrives defective, damaged, incorrect, or otherwise qualifies for a refund or remedy under applicable law.

How to Request a Return or Exchange

Contact MERRRTHUG® using the contact information listed on our website.

Include your order number, the item purchased, the reason for the request, and your preferred resolution.

Please wait for approval and return instructions before shipping merchandise.