Terms of service

MERRRTHUG® Terms of Service

Effective Date: November 7, 2026

1. Overview

Welcome to MERRRTHUG® (“MERRRTHUG,” “we,” “us,” or “our”).

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our applicable policies.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

We reserve the right to update these Terms of Service at any time. Changes will become effective upon publication unless otherwise required by law.

2. Eligibility & Use of Website

By using our website, you represent that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree not to use our website for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to restrict access, cancel fraudulent orders, or refuse service for legitimate business or security reasons, subject to applicable law.

3. Products & Availability

MERRRTHUG® offers streetwear, apparel, accessories, merchandise, and other consumer products.

All products are subject to availability.

We make reasonable efforts to accurately display product colors, designs, specifications, and descriptions. However, colors and appearances may vary depending on device settings, lighting, production methods, and manufacturing tolerances.

Product availability, pricing, and specifications may change without prior notice.

We reserve the right to limit quantities, discontinue products, or cancel orders when necessary.

4. Pricing & Payments

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes, shipping fees, and additional charges are calculated or disclosed during checkout.

Payments must be successfully authorized before orders are processed.

We reserve the right to correct pricing errors and cancel affected orders, with refunds issued for any payments collected when cancellation is required.

Discounts and promotional offers cannot be combined unless expressly stated.

5. Orders & Acceptance

Placing an order constitutes an offer to purchase merchandise.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may cancel orders due to inventory shortages, payment verification issues, suspected fraud, or other legitimate operational reasons.

If a paid order is canceled by MERRRTHUG®, the applicable refund will be issued to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information.

6. Preorders

Certain merchandise may be offered through preorder or limited production releases.

For our current preorder launch:

• Preorders close November 30, 2026.
• Estimated shipping dates are December 10–15, 2026.
• Estimated shipping dates are not guaranteed delivery dates.

By purchasing a preorder item, you acknowledge that the merchandise may not be immediately available for shipment.

Preorders may be subject to production schedules, inventory availability, and fulfillment delays.

If we cannot ship within the applicable promised or legally required timeframe, we will provide the notices, cancellation options, and refunds required by law.

7. Exclusive & Limited-Edition Merchandise

Exclusive, limited-edition, and limited-release merchandise is designated as final sale.

These products are not eligible for voluntary returns, exchanges, or refunds, including requests based on incorrect size selection, changes of mind, or personal preferences.

Limited-edition availability is not guaranteed after purchase.

Final-sale restrictions do not eliminate remedies required by applicable law for defective, damaged, incorrect, or unfulfilled merchandise.

8. Shipping & Delivery

Shipping rates, processing times, estimated delivery schedules, and carrier restrictions are described in our Shipping Policy.

Standard shipping is $8.00, and express shipping is $15.00, unless otherwise displayed at checkout.

Customers are responsible for providing accurate delivery information.

MERRRTHUG® is not responsible for delays caused by weather, carrier disruptions, customs processing, or other circumstances outside our reasonable control, except where applicable law requires otherwise.

Shipping and carrier investigations are governed by our Shipping Policy.

9. Shipping Claims & Tracking

Carrier claims assistance is available only for eligible domestic shipments.

USPS shipments and other excluded carrier services are not eligible for MERRRTHUG® carrier claims assistance.

Shipments without qualifying carrier acceptance scans may be ineligible for carrier loss claims.

A shipping label without subsequent tracking movement does not automatically establish that a package is lost.

Customers should report tracking concerns within 30 calendar days of shipment.

These restrictions concern our carrier claims assistance program and do not eliminate any consumer rights or remedies required by law.

10. Returns, Exchanges & Refunds

Voluntary returns and exchanges are available only for eligible domestic orders.

Eligible size exchange requests must be submitted within 14 calendar days of delivery.

Customers are responsible for return shipping costs associated with voluntary size exchanges.

All exchanges are subject to inventory availability.

International orders, exclusive releases, limited-edition merchandise, and items marked final sale are not eligible for voluntary returns or exchanges.

Refunds, replacements, and other remedies remain available where required by applicable law.

Please review our Return & Refund Policy for complete eligibility requirements.

11. Order Cancellations

Cancellation requests must be submitted before shipment and are subject to approval.

Approved voluntary cancellations may incur a 15% cancellation fee when disclosed before purchase and permitted by applicable law.

Orders that cannot be fulfilled or are subject to legally required cancellation rights will be refunded without an improper cancellation penalty.

12. Promotions, Giveaways & Discounts

Promotional offers, giveaways, contests, and discount codes may be subject to separate eligibility requirements, expiration dates, and official rules.

We reserve the right to modify or discontinue promotions prospectively, subject to applicable law.

Giveaways and contests are void where prohibited.

Participation does not guarantee selection or receipt of merchandise.

Unless expressly stated otherwise, promotions are not sponsored, endorsed, or administered by Shopify or any social media platform.

13. Community Meal Contributions

MERRRTHUG® operates with a mission to support food access in our community.

For each qualifying merchandise item purchased, MERRRTHUG® commits to contributing toward the provision of three meals through its designated hunger-relief initiative or charitable partner.

This contribution is made by MERRRTHUG® and is not represented as a tax-deductible charitable donation by the customer.

Canceled, refunded, fraudulent, or otherwise ineligible purchases may be excluded from contribution calculations.

We reserve the right to update our charitable partnerships or contribution mechanisms while honoring applicable commitments made at the time of purchase.

14. Intellectual Property

All MERRRTHUG® branding, logos, designs, graphics, photographs, written content, and original creative materials are owned by MERRRTHUG® or used with appropriate authorization.

These materials may not be copied, reproduced, distributed, modified, or used commercially without prior written permission, except as permitted by law.

Purchasing merchandise does not transfer ownership of any intellectual property rights.

Unauthorized reproduction or resale of counterfeit MERRRTHUG® merchandise is prohibited.

15. User Content & Reviews

Customers may submit reviews, photographs, comments, or other content through available website features.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate applicable law or third-party rights.

You grant MERRRTHUG® a nonexclusive, royalty-free license to display and use submitted content in connection with operating and promoting our business, subject to applicable law and any separate permissions required.

We reserve the right to remove fraudulent, unlawful, abusive, or otherwise inappropriate content.

16. Third-Party Services

Our website may integrate third-party services, including payment processors, shipping providers, marketing platforms, and analytics tools.

These services may operate under their own terms and privacy policies.

MERRRTHUG® is not responsible for independently operated third-party websites or services outside our control, except as required by applicable law.

17. Privacy & Data Protection

Customer information is collected, processed, and shared in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information will be processed as described in that policy.

Marketing communications are subject to applicable consent and unsubscribe requirements.

18. Prohibited Activities

You agree not to:

• Engage in fraudulent purchases or payment activity.
• Attempt unauthorized access to our website or systems.
• Introduce malicious software or interfere with website functionality.
• Use automated tools to disrupt inventory availability or checkout operations.
• Infringe intellectual property rights.
• Submit false or misleading information.
• Use our website for unlawful purposes.

We may suspend access or cancel orders associated with prohibited activity, subject to applicable law.

19. Disclaimer of Warranties

We make reasonable efforts to maintain accurate product information and reliable website functionality.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances outside our control.

To the extent permitted by law, our website is provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be waived.

20. Limitation of Liability

To the maximum extent permitted by applicable law, MERRRTHUG® will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.

This limitation does not apply where prohibited by law or to liability that cannot legally be excluded.

Nothing in these Terms limits mandatory rights relating to defective products, unfulfilled orders, fraud, or other legally protected claims.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify MERRRTHUG® against third-party claims arising from your unlawful use of our website, infringement of third-party rights, or material violation of these Terms.

This provision does not require customers to waive statutory consumer protections.

22. Governing Law

These Terms of Service are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles.

Any disputes will be handled in accordance with applicable law and the jurisdiction of a court with proper authority.

This provision does not override mandatory consumer protections or jurisdictional rights.

23. Community Meal Contributions & Order Eligibility

Every qualifying MERRRTHUG® merchandise item purchased contributes toward providing three meals to individuals in need.

Meal contributions are calculated based on completed, paid purchases, excluding canceled, fully refunded, fraudulent, or otherwise reversed transactions.

• Canceled Orders: Orders canceled before fulfillment do not qualify for meal contributions.
• Refunded Orders: Fully refunded merchandise does not qualify for meal contributions.
• Exchanges: Size exchanges or replacements do not count as additional purchases and do not generate additional meal contributions.
• Partial Refunds: Meal contributions remain applicable to qualifying items retained by the customer.
• Final Sale Items: Exclusive and limited-edition merchandise qualifies for meal contributions when the purchase is completed and remains eligible.

Contributions already made to charitable partners will not be reversed if a qualifying order is subsequently canceled or refunded.

Meal contributions are funded by MERRRTHUG® and are not tax-deductible donations made by customers.

24. Charitable Contribution Schedule

MERRRTHUG® calculates charitable contributions monthly based on qualifying merchandise purchases, excluding canceled, refunded, or reversed transactions.

Contributions are reconciled following the end of each calendar month and are generally submitted to our designated charitable partner by the 15th of the following month.

Exchanges and replacement shipments do not generate additional meal contributions.

Once a charitable contribution has been submitted, it will not be reversed due to a subsequent customer return or refund.

25. Customer Conduct, Public Communications & Brand Protection

MERRRTHUG™ respects customers’ rights to share honest opinions, experiences, and feedback, including criticism or negative reviews.

We encourage customers to contact our support team regarding order concerns so that we have an opportunity to investigate and provide an appropriate resolution.

To maintain a safe and respectful environment, the following conduct is prohibited when interacting with MERRRTHUG™ through our website, official social media accounts, or customer service channels:

• Threats, harassment, intimidation, or abusive communications directed toward our team, representatives, or other customers.
• Impersonating MERRRTHUG™, its representatives, or affiliated organizations.
• Publishing private personal information without authorization where prohibited by law.
• Fraudulent transactions, fabricated evidence, or knowingly false claims submitted to obtain refunds, merchandise, or other benefits.
• Unauthorized use of MERRRTHUG™ trademarks, logos, copyrighted designs, or other protected intellectual property.
• Spam, malicious links, or attempts to disrupt our online services.

Enforcement

MERRRTHUG™ reserves the right, where legally permitted, to moderate content on its official channels, restrict abusive communications, refuse future discretionary transactions, or pursue available legal remedies for unlawful conduct.

Enforcement decisions will be based on conduct, not on whether a customer posts a positive or negative review.

Nothing in this policy prohibits customers from sharing truthful experiences, expressing opinions, posting lawful reviews, filing payment disputes, contacting consumer protection agencies, or exercising rights protected by applicable law.

MERRRTHUG™ will not impose penalties or retaliate against customers solely for providing honest feedback.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

27. Changes to Terms

MERRRTHUG® may revise these Terms of Service periodically.

Updated Terms will be published on our website with a revised effective date.

Changes will not retroactively remove rights already established under applicable law.

28. Contact Information

For questions regarding these Terms of Service, please contact:

MERRRTHUG®

Las Vegas, Nevada, United States

Email: info@merrrthug.com

Website: www.merrrthug.com