Cancellation policy

MERRRTHUG™ Purchase Options & Cancellation Policy

Purchase Options

MERRRTHUG™ offers in-stock merchandise, preorders, and exclusive or limited-edition releases.

All purchases are subject to product availability and our published store policies.

Preorder Policy - Final Sale

All preorders are final sale.

By placing a preorder, customers acknowledge and agree that:

• Preorders cannot be voluntarily canceled once placed.
• Preorders are not eligible for voluntary refunds, returns, or exchanges.
• Changes of mind, incorrect size selection, or personal preferences do not qualify for cancellation.
• Preorder merchandise may not be immediately available for shipment.
• Estimated shipping dates are not guaranteed delivery dates.

For our current release, preorders close November 30, 2026, with estimated shipping December 10–15, 2026.

These restrictions do not affect cancellation, refund, or other remedies required by applicable law.

Regular Order Cancellations

Cancellation requests for eligible in-stock orders must be submitted before shipment and are subject to approval.

Approved voluntary cancellations are subject to a 15% cancellation fee, calculated on the canceled merchandise subtotal, excluding taxes and shipping, where permitted by law and disclosed before purchase.

Orders that have already shipped cannot be voluntarily canceled.

Exclusive & Limited-Edition Merchandise

All exclusive, limited-edition, and limited-release merchandise is final sale.

These products are not eligible for voluntary cancellations, returns, exchanges, or refunds.

Exceptions apply where required by law.

Unfulfilled Orders

If MERRRTHUG™ cannot fulfill an order, customers will be provided the notices, cancellation options, and refunds required by law.

No cancellation fee applies to legally required cancellations or refunds.

Order Modifications

Requests to modify sizes, quantities, or shipping information must be submitted before fulfillment begins.

Modifications are subject to approval and product availability.

Approval of an order modification does not constitute cancellation of the original purchase.

Charitable Contributions

Canceled, refunded, or reversed purchases are excluded from qualifying meal contribution calculations unless the contribution has already been made.

Exchanges and replacements do not generate additional meal contributions.

Contact Information

For purchase-related inquiries, contact MERRRTHUG™ through the contact information provided on our website.

Please include your order number and a description of your inquiry.