Shipping policy

MERRRTHUG® Shipping Policy

Order Processing

In-stock orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times do not include shipping transit times.

Shipping Rates

  • Standard Shipping: $8.00
  • Express Shipping: $15.00

Shipping carriers and services are selected based on destination, package specifications, and availability.

Express shipping does not guarantee same-day processing or delivery by a specific date.

Preorders

Our current preorder period closes November 30, 2026, with estimated shipping December 10–15, 2026.

Estimated shipping dates are not guaranteed delivery dates. Production, inventory availability, and carrier delays may affect fulfillment.

Orders containing both in-stock and preorder merchandise may ship together once all items are available.

Tracking Information

Tracking information will be emailed once an order ships, when available.

Please allow up to 48 hours for initial tracking updates.

No Tracking Event Policy

A No Tracking Event occurs when a shipping label has been created but the carrier has not recorded an acceptance scan or subsequent tracking movement.

  • Shipments displaying “Label Created” or an equivalent status for five (5) or more business days may qualify for an internal investigation.
  • Shipments without a carrier acceptance scan are generally ineligible for carrier loss claims.
  • MERRRTHUG® will review shipment records and determine an appropriate resolution.
  • Customers should report tracking concerns within 30 calendar days of the shipment date.

A No Tracking Event does not automatically establish that a shipment is lost.

Lost or Stalled Shipments

Domestic shipments may qualify for investigation when:

  • The carrier has recorded an acceptance scan.
  • Tracking shows no movement for eight (8) consecutive days, excluding Sundays and federal holidays.
  • The issue is reported within 30 calendar days of shipment.

Carrier claim eligibility is subject to carrier requirements, service restrictions, and supporting documentation.

Carrier Claim Exclusions

The following are ineligible for MERRRTHUG® carrier claims assistance:

  • USPS shipments and shipments transported through other excluded carrier services.
  • Packages marked delivered by the carrier.
  • Packages reported stolen after confirmed delivery.
  • Shipments without qualifying acceptance scans.
  • Claims submitted outside applicable filing deadlines.
  • International shipments.

These exclusions apply only to carrier claims assistance and do not override any customer rights or remedies required by law.

Damaged or Misdelivered Shipments

Customers should promptly report damaged, missing, or misdelivered packages.

Please provide your order number, tracking information, photographs of damaged merchandise and packaging when applicable, and a description of the issue.

MERRRTHUG® will review fulfillment records and available carrier documentation to determine an appropriate resolution.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Address corrections must be requested before shipment. Changes cannot be guaranteed once an order has entered fulfillment.

Additional shipping fees may apply to returned or redirected packages.

Domestic & International Shipping

MERRRTHUG® provides carrier claims assistance only for eligible domestic shipments within the United States.

International shipments are not eligible for our discretionary carrier claims assistance program.

Any mandatory customer rights under applicable law remain unaffected.

Contact

For shipping inquiries, please contact MERRRTHUG® using the contact information provided on our website and include your order number.